Service ADVISOR™ Remote connections to CANBus systems on tractors

Technician viewing DTCs and machine locations

Manager getting driving directions

Support machines and people to keep the operation running.

• Use Remote Display Access (RDA) to check on work in progress or help an operator in need.
• Identify issues promptly with machine alerts  for the operator and dealer.
• Let a dealer connect with the machine through Service ADVISOR Remote system, to diagnose what is needed to keep the operator running.

Remotely support operators when they need help with John Deere Precision Ag Technology :

• Connect with RDA to support operators in season when time matters most.

Remote support from a John Deere dealer:

Optimize machines for performance and efficiency

• Get suggestions from experts on how to adjust machine settings and utilize technology and automation features from AutoTrac™ assisted steering system to transmission and engine automation settings such as IVT™ auto mode, AutoPower™ shift system or Efficiency Manager™ feature. The machine measurements can be reviewed to understand the impact of changes in performance.
• Connect with RDA to get support when operators cannot resolve the problem alone.

Remote diagnostics with machine alerts and Service ADVISOR Remote:

Dealers can review alerts on the machine to quickly make an assessment if a visit or additional diagnostics is needed by reviewing diagnostic trouble code (DTC alerts).

Remote diagnostics allows operations to get insights from a certified John Deere technician by sharing information prior to any service calls. This means operators can be up and running sooner. Reduce the impact an issue has on overall fleet and operation's productivity. This diagnostic capability is called Service ADVISOR Remote computer diagnostics and is available with JDLink Connect system.

In some cases, the technician can use that information to provide a remedy without any need for an onsite visit. For example, a John Deere dealer can do the following in real-time remotely with an operator in the cab:

• View and reset diagnostic trouble codes (DTCs)
• Facilitate a software update on certain controllers for specific machines
• Obtain machine recordings created during operation for specific machines. Recordings are often used to help trouble shoot intermittent issues.

The technician can be better prepared for a service call with more information available. With telematics communications enabled, dealer service managers and technicians can more efficiently view DTCs for upcoming visits and plan routes to where the machines are currently located.

Machines compatible with JDLink for remote support

Machines compatible with JDLink Connect

A. W200* Series Windrowers
B. 7760*, CP690, and CS690 Cotton Pickers and Strippers
C. S, T, W Series Combines
D. 7000*, 7050, 7080, and 8000 Series Self-Propelled Forage Harvesters
E. CH570 Sugar Cane Harvester
F. R4023, R4030, R4038, R4045, 4630, 4730, 4830, and 4940 Sprayers
G. 9030* and 9R/RT/RX Tractors
H. 8030* and 8R/RT Tractors
I. 7030* and 7R Tractors
J. 6030*, 6M*, and 6R Tractors

Not pictured: JDLink system on ExactEmerge™ Planters
 

* = Limited support capabilities – see dealer for more information.

All machines above are compatible with collecting machine performance measurements and DTCs. For more specific information and compatibility contact a dealer.

NOTE: Not all products or models are available in all regions. Refer to a local John Deere dealer for product availability.

Scheduled machine utilization report

The JDLink Connect system automatically logs and sends in machine performance and settings information daily through cellular signals. This information is logged every 30 minutes with average readings for the time period. These measurements are accumulated to give an aggregated average or last value in most cases. This gives the performance information for speeds, fuel rates, and last status for measurements such as settings and fuel tank or diesel exhaust fluid (DEF) tank levels.

JDLink Connect system gives users the flexibility to set up scheduled email reports as well as users with large fleets to do basic comparison of machine performance and time utilization with data export tool. Users can export multiple machines at once in a .CSV format.

Scheduled reports:

The scheduled reports are automatically generated on the time period selected. The reporting interval can be customized to receive reports daily, weekly, monthly, or yearly. The .CSV files can be opened in a spreadsheet program and reformatted to meet the manager’s needs.

Scheduled reports include the following information and data formats:

• Time utilization (engine hours, work, idle, and transport states PDF)
• Fuel consumed (estimated PDF only)
• Maintenance coming due or past due with interval, location, last call in (.CSV only)
• Alerts counts (PDF only)

In addition to scheduled reports, there is capability to run an engine hours report at any time on demand. This is available on the most recent four months of information and sent by email immediately as.CSV file format to view in a spreadsheet.

Example of time utilization report for one month

Example of fuel report for one month

Example of maintenance report

NOTE: JDLink Connect features are model dependent. Confirm with a John Deere dealer what specific features are available.

Everyone has different goals for an operation. JDLink™ system is the telematics system designed to help achieve those goals. JDLink has three different offerings designed for growers, dealers, and equipment managers who desire to take their operations to the next level of productivity, efficiency, and security. In addition to different goals, every manager has a different management style.   However, there are common challenges:

• The best information to make the optimal decisions is not always readily available at the time decisions have to be made
• Managing people can be very challenging, frustrating, and may not come naturally to people
• Time is a precious commodity, even more precious during planting and harvest seasons

JDLink helps solve these challenges by:

• Making key information available remotely to see the operation remotely. This leads to efficient management decisions around equipment and employees. The ability to share this information in a timely manner also aids the efforts of consultants and trusted advisers.
• Offering managers an overview of machine and employee location and progress. Managers can confirm work direction is being followed in the right place and time. They can also advise on proper speed for given conditions to ensure quality.
• Minimizing miscommunications between managers and full-time or seasonal employees. Managers can get this information without distracting employees and can identify what and when to communicate.

There are three different levels of JDLink subscriptions.

• JDLink Connect
• JDLink Express
• JDLink Locate

Each option offers ways to coordinate labor and machine logistics while providing ways to stay connected with remote management tools.

Here is how the three differ:

• JDLink Connect provides the most information to enhance management and includes agronomic tools in the Operations Center.
• Capability of sending agronomic documentation, setup, and prescriptions through Wireless Data Transfer from the GreenStar™ 3 2630 Display
• Location History
• Remote support with diagnostics and alerts
• Machine performance and efficiency measurements
• Misuse or theft alerts
• Maintenance planning and logging with factory-recommended plans
• JDLink Express provides basic machine usage telematic information.
• Location
• Engine hour or odometer usage
• Misuse or theft alerts
• Maintenance planning and logging
• JDLink Locate provides basic machine usage telematic information on less frequent basis
• Location
• Engine hour or odometer usage
• Misuse or theft alerts
• Maintenance planning and logging

Check out the detailed JDLink specifications for each of these offerings. The following information will also be helpful in determining the right JDLink product:

• Management team/organization structure – who does what for the operation? From where do they need to access this information?
• Fleet of machines and support vehicles, implements, and attachments – brands, series, and current technology on the machines
• Operators and skill levels – how much oversight does each one need? What is their comfort level with technology?
• Discuss the historical JDLink machine performance information with your trusted John Deere dealer to identify opportunities to be more efficient or more productive.
• Understand operations’ needs to remotely access data. Options to meet those needs include: John Deere Operations Center, JDLink mobile app, or the JDLink website.

Work with your John Deere dealer to choose the right telematics solutions to meet operations’ needs.

NOTE: Universal telematics gateway (UTG) terminals and associated subscriptions, such as JDLink Locate and JDLink Express are not currently available for Australia and New Zealand.

Location summary in JDLink™ website

JDLink wireless communication helps get the right employee and machine power to the right location in the operation. Knowing where machines are and where they need to be can mean the difference of getting crops planted minutes before the storm comes or even impact the ability to commit to another customer about availability. JDLink helps route support vehicles such as fuel, seed, and fertilizer by showing the manager the last known location on the map.

Location Summary, shown in the picture on the left, is available with JDLink Connect, JDLink Locate, and JDLink Express. A manager views this location summary in the JDLink website. This shows all call-in location markers in selected time period with the date/time stamp.

JDLink Connect offers the added bonus of Location History in the Operations Center. Users can see Location History in tablet and phone browsers and on desktops to monitor progress and path traveled.

Producers can coordinate labor and machine logistics efficiently with location information.

Equipment locations shown in JDLink Web application

Locations in JDLink mobile app

Here is how location information appears in the JDLink Web application, on the left, and the JDLink mobile application, on the right.

NOTE: Universal telematics gateway (UTG) terminals and associated subscriptions, such as JDLink Locate and JDLink Express are not currently available for Australia and New Zealand.

Manager in office

Manager in workshop

Caught between training a new operator or deciding where to send the tender truck? Major family event scheduled right in the middle of planting or harvest? JDLink™ wireless communication provides ways to see what is going on without having to physically be there.

These remote management tools help any manager who has needed to be in two places at one time. Each JDLink offering has a method to share location and basic machine usage. Once a fleet is equipped with JDLink, managers can logon to the JDLink website, JDLink mobile application or the John Deere Operations Center to view all equipment or a single machine to keep informed of equipment location.

The following are available with all JDLink offerings:

• Monitor machine location 
• JDLink mobile app offers a way to stay connected on the go with Android™ and iOS™ devices
• Maintenance planning and logging
• Geofence and curfew

JDLink Connect

JDLink Connect offers even more in machine management.

Using JDLink management tools from the office

Using JDLink mobile app from the field

With JDLink Connect, users also receive current hours, machine performance information, and much more. This enables managers to save time traveling from field to field. Managers can also improve or maintain performance at levels closer to the full potential of the machines.

JDLink Connect provides a premium user experience with many additional features

• JDLink Connect

iOS is a trademark of Cisco. Android is a trademark of Google, Inc.