Support and technology to always stay connected to what counts.

Expert Alerts assist to identify and diagnose a machine in some situations before a machine is symptomatic, allowing the operator to continue with operation temporarily until a convenient time – minimising cost of repair and potential impact on machine components.

This is a proactive system, where your dealer is notified of potential concerns and will work with you to ensure your machine is operational for the maximum period of time with minimal impact on your operation or bottom line.

With your consent, Expert Alerts utilise advanced algorithms to analyse telematics data to proactively identify potential machine component failures and notify your dealer. This allows your technician to notify you prior to machine failure and schedule a service visit when it is convenient for you before the failure occurs. They will have the repair instructions and required tools and parts on board to minimise your repair cost and maximise your uptime.

With Service ADVISOR Remote your dealer can remotely analyse in real time Diagnostic Trouble Codes (DTC) to isolate potential issues with the connected machine. Once the potential cause of the fault has been identified, your dealer can send the right technician with the right parts and tools on board to complete the repair in the shortest possible time, when it’s convenient to you.

With Remote Programming, certain technical problems which used to leave you with a machine down situation can now be solved remotely via your machines JDLink™ telematics connection. Machine updates can now be pushed to your machine remotely, to resolve problems or enable enhancements.

Connected machines produce and transmit Diagnostic Trouble Codes (DTCs) when a fault condition (e.g. sensor voltage too high) occurs for a specified period of time.

A DTC has various alert values based on the severity and potential hazard to a machine.

A DTC is received and analysed by your dealer, the potential cause is identified and, depending on cause and severity, corrective measures are put in place.

These include contacting the customer, performing remote diagnostics and a potential service visit prepared with required components on board.

Your technician cannot be in the field with you for every change in crop condition. However with Remote Display Access and JDLink™ your dealer can connect virtually in cab with your John Deere dealer display from any laptop, tablet or smartphone, allowing them to make recommendations to help you maximise your productivity. This allows your dealer to assist in machine troubleshooting and set-up/optimisation without leaving their dealership. This helps to reduce the need for a callout, and ensure you aren’t left waiting for in-field support, unless absolutely necessary.